Thursday, February 20, 2020

Canada Digital Service

Canadian Digital Service.

"Where there's a need there's a way" 


Canadian Digital Service is a company that was born from a need that the Canadian citizens had when it came to the governmental services offered to them. It was created “to accelerate efforts” in the responsibility to deliver world-class services as “we make the switch, both technically and culturally, to agile digital delivery models”.

The Canadian Digital Service comes from experienced individuals that wish to enhance the services offered and really make a positive change in the community. They have partnered up with many different federal departments and they have made significant changes to the way the services are offered, since the world has been changing to a digital world the need to change everything around us to cover the digital age has become more and more noticeable to users.


The company is not necessarily clear about where in Canada they have locations, but since they work with the government it is understandable that they have different locations. They team up with federal departments and agencies that will put people's needs at the centre of the services the government offers.
As of right now, they have around 70 workers and the partnerships with several federal departments for design services.

Founder: 
Aaron Snow in 2017.


The Canadian Digital Service is a creative and innovative work environment, the workers there are very much focused on their goals and what they need to accomplish, managing their time and being organized it's a huge part of the job, being discreet, resourceful and being able to work in groups with many different people is a huge part of working in the Canadian Digital Service.

Learning and foster the best practices, Design, test and build simple and easy to use services to improve the experience that the users will have.
CDS connects with the federal government to share progress via public platforms.


Values & Ethics:
  • Passionate.
  • Accessibility.
  • Multidisciplinary teams.
  • Organization.


It is not clear if there are ways of growing inside the company or what benefits it might have, but since it is a part of the government it should have good benefits and opportunities for its workers to expand their knowledge and increase their value as workers.

One of the reasons why working on this company is such a huge goal for me is that fact that it worries about what the users need, and how they can deliver it in the easiest way possible to understand, it also might be one of the best resources the Canadian government might have especially when it comes to fighting crime and what can it achieve as a "helpful-hand" and there are so many possibilities where it can go and grow. It's a project and a part of the government that can accomplish so much, and by the way, they talk about it and the work they do you can truly see how passionate they are about helping users, being honest and truly improve what the government can do for its people.

The Canadian Digital Service has also partnered with the Canadian Mounted Police in cybercrime, making it easier for victims of cybercrime to report on and know what they should do next. Thinking about it from a security point, this service and this partnership can be taken into a lot of “branches” for crime, and it becomes one of the most fascinating aspects of what the CDS can do, and with what it can do to help user, meaning the partners and citizens alike,  to be an auxiliary to solving crimes, not they are necessarily involved in solving the crimes, but they can be one of the entry points for victims and Detectives and Police. This is one of the many reasons why this company is such an amazing place to work and expand in, since it can have so many different jobs, depending on the partner they are working with and depending on the project they are working on at the moment.

 

Indigo Chapters

Indigo Chapters.


Any book lover out there that lives in Canada or has ever been to Canada, or truly knows anything about Canada, will know Indigo. Besides being the biggest bookstore, and a place where ideas and stories come to life, it’s one of the stores that offers so many different things besides books, that it’s fascinating how they have expanded from books to fashion, lifestyle, toys and other things that will entertain and captivate pretty much anyone in the world. Where every other bookstore, it’s just a bookstore (which there is nothing wrong with that), Indigo has found a way of expanding into more than just giving you stories, it helps you build them, create them and look cute while you are doing them with their fashionable partnerships.

Indigo Chapters is a bookstore chain with the largest book, gift, and specialty toy retailer and through a website and application offering books, toys, home decor, stationery, and gifts.
It has a physical and digital presence. When it comes to social media, Indigo Chapters uses Instagram as one of the most used digital platforms they have posting pictures at least once a day and "stories" during the day. They have also done sponsorships with important influencers in the "booktube" (YouTube community for book lovers) and "bookstagram" (Instagram's community for book lovers) which has made them gain more followers on their Instagram account.


Indigo Chapters has had some issues before, but at the same time they have been one of the fastest-acting companies when it comes to listening to their costumers and their issues with brands they might be working with and other controversies that they have been caught on, one of them being the book that related the story of Adolf Hitler, some controversial cartoons and some people have criticized Indigo over being a “virtual monopoly”.


Indigo is the largest bookstore chain in Canada, with 86 superstores/123 small stores and more than 7.000 people working for them. Indigo is located in all the provinces in Canada and they are planning to extend to the United States.

Founder:
Created in 1996 by the CEO Heather Reisman.


According to several previous and actual workers, Indigo has:
  • Great Staff to work with.

  • Good Hours.
  • The management is very approachable and easy to talk to. 
  • Flexible schedule. 



Throughout the entire research, Indigo expresses their desire to bring joy to their costumers, with the products they offer and the buying experience the customer will have. 
When it comes to working culture environments, they work to treat each other as friends, they also want to inspire and ignite creativity and innovation in all their workers and with all that Indigo wants to be able to give back to the communities. 


Values & Ethics
  • Inspire.
  • Make lasting connections. 
  • Creating experiences.
  • Give joy.
  • Give back to communities. 
  • Ignite creativity. 
  • Inspire and be Inspired.


Indigo Chapters offers one of the best ways to get workers (being different from what a lot of companies do in Costa Rica) and it's very attractive to anyone interested in working and growing in a space such as this. They help workers improve their careers, fulfill their life goals. They have recognition programs that incentivize them to work harder and smarter. They offer health insurance with dental coverage, and life and accidents covered too. Indigo also offers Employee Services Awards and a Scholarship Program for those who want to learn more about their craft while they work. 




Indigo Chapters is a company that has its costumers in mind first, but the fact that they worry so much for their workers and they truly try to make their work environment and culture the best it can be for them, really reflects itself on the way costumers are treated in their stores and digital platforms, which I can personally, has been one of the best service-costumer so far. They offer dreams and creativity to their costumers but also to their workers.  Indigo Chapters does an amazing job when it comes to thinking that if their costumers need the best their workers need even more than that, which is one of the reasons why it is such an attractive company to work for. Another very attractive factor into wanting to work for this company, is the simple fact that as a book lover, it would literally be a dream come true to be able to put a little grain of rice to inspire and help other people.